Refund Policy

You can request a return within 30 days of the delivery date. We would rather you ride with it and be certain than decide in a hurry.

To be accepted the item must come back intact and complete: unmodified, undamaged, with every accessory, cable, mount, sensor and fastener it shipped with, and packed well enough to survive the journey back. Items returned incomplete may be refused or refunded in part, with the value of the missing components deducted.

The 30 days run from delivery, not from dispatch, and not from when you got around to opening the box.

If your order arrives damaged, or develops a genuine manufacturing fault, we handle it. Email support@ridenpro.com within 7 days of delivery with your order number, a clear description, and photos or video showing both the item and the packaging it came in.

Once confirmed we will repair, replace or refund at our discretion, and we pay the return shipping. No restocking charge applies to a confirmed defect or transit damage.

Please keep the original packaging until the claim is resolved. Carriers routinely require it as evidence, and a claim can fail without it.

Every unit is covered for 12 months from delivery against defects in materials and workmanship. If a covered defect appears we repair or replace the unit.

The warranty does not cover accident or crash damage, water ingress through a housing that has been opened or modified, damage from incorrect installation or unsuitable third-party wiring, normal cosmetic wear, scratched screens, or damage caused by using the product outside its intended purpose.

Warranty service covers the product itself. It does not cover labour costs, workshop time, or the cost of removing and refitting the unit to your motorcycle.

Our technical support does not expire with the warranty. For as long as you own the product you can email support@ridenpro.com for setup help, pairing problems, firmware questions, wiring guidance or installation advice.

Support is provided in English by email. We aim to answer within one business day.

Email support@ridenpro.com with your order number and the reason for the return. We will confirm whether it is accepted and send you instructions.

Please do not ship anything back before you receive those instructions. Unannounced returns cannot be matched to an order reliably and may be refused or delayed.

Return the item using a tracked service. A return we never receive cannot be refunded, and without tracking there is no way to establish what happened to it.

Once your return arrives it is inspected. Approved refunds are issued to the original payment method within 5 business days of that inspection.

How quickly the money appears on your statement is controlled by your bank or card issuer and usually takes a further 5 to 10 business days. We cannot accelerate that step.

Refunds are issued in the original currency of the order. Where your bank converted the payment, the amount you receive back may differ slightly because exchange rates move between the purchase and the refund. That difference is set by your bank, not by us.

The fastest way to exchange is to return the original item under this policy and place a new order for what you want. That way the replacement is not held up waiting for the return to arrive and clear inspection.

If you would prefer a direct exchange, email us and we will tell you whether it is possible for the items involved.

On a change-of-mind return, return shipping is paid by the customer.

Approved change-of-mind returns are also subject to a 15% restocking charge, deducted from the refund. This is not a fee we collect: our fulfilment warehouse charges it to inspect, repackage and return the item to sellable stock, and it is passed through at cost.

Original shipping charges are not refundable. If your order qualified for free shipping and a partial return brings the kept items below the qualifying total, the delivery cost we absorbed on the original order is deducted from the refund.

Import duties, customs charges and local taxes are set by the destination country and are the customer's responsibility. They are not included in the product price or the shipping cost.

These charges must be paid in time. If they are not, customs may hold, return or destroy the parcel, and an order destroyed by customs cannot be recovered or refunded.

If a parcel is refused, unclaimed, or returned because duties were unpaid or the address was wrong, the original shipping cost is not refunded, any carrier return charges are deducted from the refund, and shipping is payable again if you want the order sent a second time.

Items bought on sale, at a discount, or as part of a promotion or bundle are final sale and cannot be returned or exchanged for change of mind. This includes the Riden One Pro whenever it is purchased at a promotional price.

This does not affect your position where an item arrives damaged or has a genuine manufacturing defect. Those cases are covered under the damaged or faulty and warranty sections above, and they apply to sale items exactly as they do to full-price items.

We cannot accept returns on items that have been installed in a way that caused damage; that have been modified, opened, drilled, resprayed or engraved; that are returned without their accessories, mounts, sensors or hardware; that were damaged in return transit through inadequate packaging; or that are sent back after the 30-day window has closed.

Where a return is refused we will contact you and can send the item back to you at your cost. Items unclaimed after 30 days from that notice may be disposed of.

Orders move to our warehouse quickly, so changes and cancellations can only be guaranteed before the order ships. Email support@ridenpro.com immediately with your order number.

Once an order has been dispatched it is treated as a return under this policy, including the return shipping and restocking terms above.

If your refund has not arrived after 10 business days from our confirmation, check with your bank or card issuer first, as pending transactions often clear later than the posting date suggests.

If it still has not appeared, email support@ridenpro.com with your order number and we will send you the refund reference to give your bank.

If the item was a gift and was shipped directly to you, we can issue the refund as store credit to you. If the order was shipped to the buyer and passed on afterwards, the refund goes to the buyer's original payment method.

If something has gone wrong, contact support@ridenpro.com first. Almost everything is resolved faster that way than through a dispute.

Chargebacks raised on orders that were delivered as described, or on items that are final sale under this policy, will be contested with delivery confirmation, order records and this policy.